It’s a shame PETKIT had so much…
It’s a shame PETKIT had so much potential. I purchased the PuraMax, Eversweet, and a dual feeder, expecting reliability from what seemed like a premium brand. But just over a year after purchase, the feeder failed, and customer service offered only a 20% discount and only on a solo version, which is useless when you have two cats. No repair, no replacement, just a suggestion to “try self-repair.”
For the price, I expected far better product lifespan and proper support. I won’t spend another penny with this brand. The rest of my PETKIT devices will go in the bin the moment they fail.
Update: Despite the response below. They have done nothing.
Reply from petkit.com
Hi Derya, Thank you for taking the time to share your experience with us, and we truly apologize that your PETKIT products haven’t lived up to your expectations. We understand your frustration with the issues you’ve encountered, especially after investing in multiple products.
We take product quality and customer satisfaction very seriously, and we’re genuinely sorry that our support team’s response didn’t meet your needs. Please DM us, and we’ll do our best to provide a resolution that addresses your concerns — whether it's through repair, replacement, or any other solution that can help.
Your feedback is invaluable as we continue to improve our products and services, and we would love the opportunity to make things right:)
Update: We’re sorry to hear this. As mentioned before, please DM us on our official Instagram or Facebook with a screenshot of your review. Unfortunately, due to privacy limitations, we’re unable to identify your order or contact you directly through this platform. We’d love to assist if you can reach out. Thank you!