This website is fraudulent
UPDATE: The "company's" reply below is false. I contacted the customer service email again and I still have not heard back 2 business days later. their website says 24/7 customer service. I again called the number on their site and it linked to London phone. a man answered, yelled at me and hung up on me. DO NOT PURCHASE FROM THIS SITE.
ORIGINAL REVIEW: I believe this website is fraudulent. It took almost 2 weeks for my order to arrive and I did not receive the item I ordered. I reached out to the "company" via 2 separate methods on 2 separate days and I have not received a response 2 business days later. the address on the site says Baltimore but the customer service number re-routes to an international number.
Reply from Thepixelcase
Hi S.A.,
We’re truly sorry to hear about your experience—it’s absolutely not the standard we strive for at The Pixel Case. While it’s true that some of our products are shipped from our international warehouse to keep up with high demand, we are a fully operational company based in the U.S., with over 30,000 happy Pixel users worldwide.
The customer support line may occasionally reroute depending on call volume, but we’re always available by email at contact@thepixelcase.com, and we respond to every inquiry. If you haven’t heard from us yet, please check your spam folder or try resending your message—we definitely want to make this right.
Please send us your order number, and we will prioritize your case immediately to ensure you receive the correct product or a full resolution.
Sincerely,
Madison Reed
Customer Support Manager
📩 contact@thepixelcase.com
🌐 thepixelcase.com