Adventure Rider

I had a procedure done at Rocky Mountain Gastroenterology's (RMG) Lakewood, Colorado location.

First and foremost, RMG's billing department, admin, office management and scheduling departments are a collective clown show and disaster.

My procedure was arranged through the U.S. Veterans Administration (VA) community care department and once the referral hit RMG, it became a nightmare.

The scheduling department does not have a clue how the VA referral works.

The admin does not communicate with scheduling department.

The billing department is some heavily accented third party billing company.

In the two months leading up to my procedure, I spoke with all of the above RMG departments to ensure that everything was in order and on each call, not a single person knew what was happening. They weren't aware if anything was needed from the VA, they weren't aware how the VA worked, how to bill or how to arrange my procedure.

In the months leading up to my procedure, I received four text messages telling me to call RMG to provide critical billing information. When I called, nobody knew the reason for the text message.

In the months leading up to my procedure, I received three phone calls from people at RMG telling me that they had a message from their billing department saying to call me about the VA but did not know the reason they were asked by their own company to call me.

On the day prior to my procedure which requires intense and uncomfortable preparation, I received a fifth call from a woman at RMG telling me that she had a message from her home office the prior week to call me AGAIN about the VA but because she was out of the office, she only got the message the day prior to my appointment and day of prep. She apologetically said that she did not know the reason for the call but was calling to let me know that she was told to call me ?????. Unbelievable and concerning to say the least.

After the fifth call from RMG where the person did not know why she was calling me, she just told me to call billing. I called billing and the heavily accented person at billing did not know why I was calling either.

I called the VA to make sure that they had everything sent to RMG that was needed and they assured me that they did.

THEN I ARRIVED AT 7:00AM FOR MY PROCEDURE AND WAS TOLD THAT THEY WERE MISSING AN AUTHORIZATION NUMBER FROM THE VA AND COULD NOT PERFORM MY PROCEDURE. So all of my prep and all of my follow up and all of my phone calls were for nothing. I WAS VERY UPSET TO SAY THE LEAST.

They had not even tried to contact the VA at any point over the two months leading up to my appointment. Instead, they called me without knowing why they were calling me and NEVER ONCE told me they needed information.

After learning that RMG had misplaced the authorization letter, they were just going to cancel my appointment ON THE DAY OF THE PROCEDURE. But I said OH, HELL NO.

I waited for the VA to open for the day and in less than 45 seconds, I had the authorization number and had it emailed directly to the office of RMG who received while I was standing there. WHAT A CLOWN SHOW. RMG could have made the same phone call months earlier and avoided this whole disaster.

Thankfully, when I got the authorization number, I was still within my appointment window and RMG got me in for the procedure.

The doctor, Dr. Korson was excellent.

The nurse who took me to the back and prepped me for the procedure was extra super excellent.

The receptionists were excellent.

The procedure medical team were excellent.

The corporate admin, scheduling, management and billing ARE HORRIBLE.

Thankfully, I'll never have to go back there and hopefully the VA will not send any more veterans there for medical care.

Results and outcome are ultimately the true measure of the value of any business, particularly a medical practice. It is also the reason people turn to Facebook and Google reviews; for honest information and input from reviewers.

Working with eye floaters and determining improvement is very subjective and a very complex issue. However, I hired Dr. Johnson, "The Floater Doctor", for Yag laser Vitreolysis treatment of a large Weiss Ring floater, and unfortunately, following 2 treatments, I viewed my condition as actually worsening by about 10%.

In a nutshell, my one large organized Weiss Ring floater in the side of my vision became many, many disorganized floaters in the center of my vision. That's how I quantified that my outcome represented a 10% degradation. The degradation is the result of the increased number of floaters combined with their location in my eye and the disorganized nature of those many floaters.

For a bit, I thought it actually got better and I advised Dr. Johnson of that but again, in different lighting conditions have different effect and what I thought was an improvement, has since become worse again.

Unfortunately one cannot really notice the full nature of the results of Yag Laser Vitreolysis for some time after each treatment is performed; at least until the dilation and numbing drops wear off and therefore impossible to know if the treatment was successful for an extended period of time. I would put that minimal time at twenty-four hours and then perhaps even up to several weeks following the treatment for complete results to be realized.

Because I drove 800 miles each way to Arlington, TX to meet with Dr. Johnson, I wanted to make certain that I planned enough time to ensure a positive outcome and advised Dr. Johnson of that when I made my appointment and through email communications leading up to the appointment. Essentially, I was available for as long as needed.

Although I did anticipate having to undergo additional treatments and had planned accordingly, I did not pursue further treatment because at the conclusion of my second treatment Dr. Johnson said that he was very happy with the results and was surprised at how clean everything looked after starting with such a large floater.

Dr. Johnson then advised that he had completed the treatment and no further treatments would be necessary or indicated. That advice from Dr. Johnson lead me to understand that it was Dr. Johnson's assessment that additional treatments were not likely to produce better or more thorough results.

Prior to posting this review, I did try to call Dr. Johnson but there was no answer and his phone number does not allow one to leave a message and to paraphrase, simply says that he's very busy and to email him instead.
The above is my personal experience with Yag Laser Vitreolysis.

I've since put together a five step analysis based upon my experience that I share (when asked) on social media with other floater sufferers who are considering Yag Laser Vitreolysis to help them decide how to proceed.


#floaterdoctor #thefloaterdoctor #jamesjohnson #drjamesjohnson #drjamesjohnsonarlington #eyefloaters #weissring #wiessring #yaglaservitreolysis #vitreolysis #laservitreolysis The Floater Doctor - Treatment for Vitreous Eye Floaters #thefloaterdoctor #vitrectomy #treatmentforvitreouseyefloaters #vitreouseyefloaters

REKS Glasses Product Quality Is Cheap And Inconsistent

I've bought two pairs of prescription glasses from REKS and unfortunately had to return both due to poor product quality.

The first pair of glasses I bought were prescription REKS Wrap Arounds. The lenses and prescription were excellent but the frames were crooked, flimsy and did not fit well. No matter how much I tried to adjust them, they were just not comfortable or what I would consider to be high quality.

I give the REKS Wrap Around glasses one star.

The second pair of glasses I bought were prescription Sling Blades. Again, the lenses were excellent but the frames are horrible. They are coated with a rubber-like coating and almost immediately the rubber coating started to rub off around the temples where you hold the glasses to put them on and off and at the back of the arms where they grip your head. When the rubber coating rubs off, it leaves an inconsistent shiny finish that looks bad and looks cheap. The frame material caused a poor fit and was also flimsy and low quality.

I give the REKS Sling Blade glasses one star

On the upside, REKS return policy is very liberal and allows for returns within 30 days no questions asked.