No proper response
I have been using Fortrade for a while now and had a simple query regarding my account usage. I sent a polite email to the Fortrade support team, my assigned account manager, and the representative (Arslan) who helped create my account.
It’s been several days, but I have not received any response from any of them — not even an acknowledgment. This is very disappointing for a platform that claims to be professional and regulated.
As a genuine client, I expect timely communication, especially when it comes to account-related concerns. If support doesn't respond even after multiple follow-ups, it raises doubts about the platform’s seriousness towards its clients.
I hope this review gets the attention of Fortrade’s team and that they improve their client support urgently.
Reply from Fortrade
Good afternoon Mr Sajid,
Thank you for bringing this to our attention, and we sincerely apologise for the delay in responding to your query. We’ve followed up with your account manager, and you will receive an update shortly.
We understand how important timely communication is, especially regarding account matters, and we’re working to ensure this does not happen again.
Thank you for your patience, and we appreciate your continued trust in Fortrade.
Kind regards,
The Fortrade Team