KB

Kate Burles

United Kingdom

Reviews

Review of Penhaligon's

Rated 5 out of 5 stars

Brilliant, Informative and Fun

I visited the Bath shop and had the best experience. I walked into the shop and was met by Simon who took me through the history of Penhaligan’s and then proceeded to introduce me to the various perfumes. By a system of elimination we managed to find the perfume for me. I loved every minute of it. Simon was so helpful, knowledgeable and really good fun. The whole experience was brilliant!

August 3, 2025
Unprompted review

Reply from Penhaligon's

Good morning, Kate, 

Thank you for taking your time to write us this review.   

We are over the moon to hear that you had such a positive experience when visiting our Bath store, and learning more about our brand and our fragrances with Simon. It is delightful to hear that Simon was able to help you find the perfect fragrance for you! 

We will be sure to pass this lovely feedback onto the team!  

We look forward to welcoming you back to shop with us again soon. Should you require any further assistance, please feel free to contact us.  

On behalf of Penhaligon's, we wish you a lovely day.     

Warm Regards,  
Penhaligon's Consumer Services

Review of Appleyard Flowers

Rated 1 out of 5 stars

Absolutely rubbish

Absolutely rubbish. Who knows if the bunch of peonies I bought for my sister are lovely or not as they haven’t turned up even though the courier - whoever it was - says they have been delivered. I am very disappointed and will not risk buying from Appleyard Flowers again.

July 24, 2025
Unprompted review

Reply from Appleyard Flowers

Thank you for bringing this to our attention. We sincerely regret that your experience did not meet expectations. Please know that we take your concerns seriously and have already reached out to discuss a resolution. We are committed to addressing the issue and ensuring it is resolved to your satisfaction. We look forward to turning this situation around and restoring your trust in our company.

Review of OCL Vision

Rated 5 out of 5 stars

Excellent clinic

From the moment I entered the clinic I received excellent care and treatment. Everyone I saw during my procedure was kind, friendly, efficient and professional. Whilst I found the actual procedure a bit traumatic it was only due to my nervousness. I was well looked after and Dr Ali was lovely. My after care with Neelam was brilliant. She is efficient, friendly and explained everything perfectly. Thank you so much Neelam and the whole team. I would most definitely recommend the clinic to anyone. In fact, I haven’t stopped raving about the care, treatment and outcome.

January 22, 2025
Unprompted review

Reply from OCL Vision

Dear Kate,
Thank you so much for your heartfelt feedback. We’re so pleased to hear that you felt well cared for throughout your journey with us, despite feeling a little nervous — that’s completely understandable. We're delighted to know that Mr Mearza and Neelam helped put you at ease and that the team made a positive impression.
Your kind words and recommendation truly mean a lot to us. Wishing you all the best as you enjoy the results of your treatment!
Warmest regards,
The OCL Vision Team