STAY AWAY!!
STAY AWAY!!! I ordered a case a month ago and still have not received it, I paid extra for fast shipping also and the only way to track it is through this Chinese tracking service and it still says it's still just sitting in a warehouse somewhere. At this point I don't think I'm going to receive the case and I'm going to have to dispute it now through my bank.
Reply from Thepixelcase
Hi Collin,
I'm truly sorry to hear about your experience, and I completely understand your frustration. This is not the level of service we strive to deliver, and I sincerely apologize for the delay and lack of clarity with your tracking information.
While the majority of our products are shipped from our U.S. warehouses, certain models or newer collections may be shipped from our international warehouse when domestic stock is limited — this can occasionally result in unexpected delays.
Please reach out to us directly at contact@thepixelcase.com with your order number so we can urgently investigate your shipment status and either resolve the delivery or process a full refund for you.
We’re here to make this right, and we appreciate your patience as we grow and improve.
Best regards,
Madison Reed
Customer Support Manager
thepixelcase.com