Anne

I purchased MobileHelp for my elderly parents. When I received the products, 2 alarm pendants, one would not connect to the WiFi. I contacted customer service, and they told me that several units had gone out that were not working. The person asked for the code on the pendant and told me someone would be calling me to fix the issue. I waited 2 days and never received a call back. I would not trust this product to protect my parents. When I called customer service, they told me I would need to pay for postage to return the broken product. I refused to pay, so they told me that they would send a pre-paid postage label in the mail. I waited two weeks and never received one. When I called back, they said they emailed it to me. After I finally sent the broken product back, they refunded me minus $25. It infuriates me that a company sells broken products (as stated by their own customer service rep) and refuses to refund the entire amount.