Damian

I’ve had an extremely disappointing experience with Codecademy over a billing issue that remains unresolved.

In 2023, I was charged for two separate subscriptions under two different email addresses. I only used one of the accounts. The other was created after what seemed like a failed signup—there was no confirmation on the website, and I assumed the process hadn’t gone through. As a result, I ended up unknowingly paying for two subscriptions for over a year.

In April 2024, I contacted Codecademy support and clearly referenced two unexpected charges—one of which related to the unused account. I asked for clarification and a refund, but received no reply.

When I followed up in 2025, they acknowledged the second account and attempted to issue a refund, but said it was no longer possible due to system limitations. Instead, they offered account credit, which I declined. Despite this, they applied credit anyway rather than issuing a refund.

To recap:
• I was charged for a subscription I never used.
• I disputed the charge while a refund was still possible.
• Codecademy failed to respond at the time.
• They later admitted the double billing but refused to refund me.
• I was offered credit after explicitly declining it.

I’ve now submitted a chargeback and filed complaints with Swiss and EU consumer protection agencies.

I’m sharing this experience to warn others. Check your billing history carefully. If anything goes wrong, support may be unresponsive, and even when they acknowledge a mistake, they may not refund you.