incredibly rude
I’ve rarely left reviews, but after my experience with Blackwater Vets, I feel I have to share this. I was absolutely shocked by the way I was treated when trying to ask just three simple questions about my cat’s care.
To start, I called to double-check the time of my cat Charlie’s appointment (was it 8:40 or 8:50?) and also to clarify the need for the blood tests, as I had already opted out of them. I had previously requested pain medication for Charlie about 10 days prior, and I was told that if they performed the blood tests at that time, I wouldn’t need to repeat them for his surgery. However, when I called to confirm that I no longer wanted the blood tests redone, I was treated dismissively and told that my concerns were irrelevant. Despite clearly opting out of the blood tests, they were still carried out against my wishes, which was both frustrating and upsetting.
Furthermore, when I became upset they asked if someone else could bring Charlie in so, I advised that my mother would accompany Charlie. Despite me opting out of the blood tests, they went behind my back and had my mother, who wasn’t fully informed, sign off on them. This is completely unacceptable as it disregards my instructions and my right as a pet owner to make informed decisions about my pet’s care.
When I went to collect Charlie and asked about the blood tests, Holly, the receptionist, was incredibly rude. As I became upset, she tried to rush me along, mentioning that my being upset wasn’t a "good look" for their next patient. There were also other small but concerning microaggressions, such as slamming the door behind me while I was in the room collecting my cat. These actions made me feel disrespected and disregarded.
To add to the stress, just 18 minutes before Charlie’s scheduled surgery, the vet, Ola, threatened to cancel it, which was completely unnecessary and caused a lot of anxiety. Throughout the entire process, the receptionist, Holly, was unhelpful and dismissive.
I have since moved my cats to a vet that actually listens, cares, and treats both pets and owners with respect. I wouldn’t trust Blackwater Vets again, and I wouldn’t recommend them to anyone looking for proper, compassionate care for their pets