TZ
Tetiana Zotsenko
Denmark
Reviews
Review of Hairfactoryoutlet
Review of Osfrisorartikler.dk
Review of Erayba Danmark
Perfect product
Everything is good. The team is pleasant and gives response quickly. They helped me to change the product I was not happy. Now I can say that erayba is the best product for hair. It makes my hair brilliant. I have been using it for 6 years and l have not found anything better yet.
Special respect to the team.
April 20, 2025
Reply from Erayba Danmark
Hello Tetiana
Thank you so much for your review! It means a lot to our company. We really appreciate you taking the time to write.
We're delighted that you like our products and service.
Thanks again, and have a great day!
Best regards
Thomas
Review of Erayba Danmark
I am very disappointed
I am very disappointed. The shampoo is mixed with water. I use this kind of shampoo many years. And this time it's awful. I will never order in this company
March 12, 2025
Reply from Erayba Danmark
Hej Tetiana
OPT. den 16. april. Selvom jeg er ærgerlig over din 1* anmeldelse, er jeg da super glad for at du igen har bestilt produkter hos os, mindre end 3 uger efter din 1* anmeldelse. Tusind tak for det. Jeg håber naturligvis at produktet lever op til dine forventninger denne gang.
Tusind tak for din anmeldelse af vores produkt. Jeg er meget ærgerlig over, at du føler produktet ikke lever op til dine forventninger.
Jeg er meget interesseret i at få produktet retur til os. Hvis det er som du beskriver, har jeg brug for at analysere indholdet. Så har vi en mulighed for at se om og hvilke eventuelle fejl der måtte være på produktet.
Vores produkter er high-end professionelle frisør produkter der bruges i saloner verden over af millioner af brugere, og derfor har vi meget høje krav til vores produkter.
Hvis du sender produktet retur, så refunderer vi det fulde beløb plus forsendelsen. Så har vi muligheden for at undersøge det i vores kvalitetskontrol. Vi har også sendt en mail til dig.
På forhånd tak.
Venlig hilsen
Thomas
Dear Tetiana
Thank you so much for your review of our product. I'm very sorry that you feel the product doesn't meet your expectations.
I'm very interested in getting the product back to us. If it's as you describe, I need to analyze the contents. Then we have an opportunity to see if and what possible errors there might be on the product.
Our products are high-end professional salon products used in salons worldwide by millions of users, and therefore we have very high demands for our products.
If you return the product, we will refund the full amount plus the shipping. Then we have the opportunity to examine it in our quality control. We have also sent you an email.
Thank you very much
Best regards,
Thomas