Ingmar Turba

Dear Ingmar Turba,

Thank you for sharing your feedback. We’re truly sorry to notice that your experience wasn't satisfied.

We would like to shed some light on this case: once a deposit request is submitted, it is instantly accepted on our side and immediately forwarded for processing by the payment provider and your bank. In your case, the transaction was not successful as the funds were not received — which typically points to a delay or issue on the provider or banking side.

Due to the nature of financial processing, such situations may take up to 5 business days to fully resolve. We understand how frustrating delays can be, and sincerely apologize for any inconvenience this has caused.

Katsubet Casino team values your experience and would love the opportunity to make things right. If you have a moment, please reach out to us directly at management@katsubet.com — we’re here to assist and improve your journey with us in every way we can.

Wishing you a better day ahead,
_ _ _
Best wishes
Katsubet Casino Team

Thank you very much for your review. Frank always goes out of his way to ensure a happy and safe experience with 24Casino.

Hi Ingmar,


Hope you are well and safe,


Thank you for taking the time to share your feedback and login information with us!


After checking the account with the provided login information, we found that you redeemed the mentioned bonus without activating it, by making a deposit at the Casino.

Yes, we offer Instant Withdrawals, and yes, this bonus provides a 200% extra bonus on your first deposit only (minimum deposit amount of $20). Every bonus comes with specific rules, as is the case in any casino around the world. The rules for the mentioned bonus can be found on our main site:


https://casinobrango.com/promotions

200% NO RULES
Terms & Conditions:
FIRST DEPOSIT BONUS - 200% NO WAGERING & NO MAX

Coupon code: LIMITLESS
200% bonus (75% on CC)
Minimum deposit: $20
Wagering: 1x (Deposit + Bonus)
Max cashout: None
Allowed games: Non-progressive Real-Series Video Slots only (except 777)
No Other Games in any category are allowed
Max bet per hand: NO
General Terms apply

https://casinobrango.com/terms-and-conditions

6. Deposit and Withdrawals

6.1. Withdrawing from your User Account

e. Please note that in order to receive a withdrawal after making a bonus free deposit, you must wager the deposit at least 1 x the value of said deposit.


We are an honest casino, and we honor everything stated in our rules, both bonus and general. Please don’t take this the wrong way, but if you don’t like the bonus rules, simply don’t use the bonus. It seems a bit unfair to take certain words out of context and post a complaint like this on the forum.

Again, there are no such things as “no rules” bonuses in any casino in the world. At the very least, you need to wager the deposit and bonus amount one time.


Thank you for your understanding and cooperation!


Kind Regards
George Moore
Casino Brango Management

Hello Ingmar, thank you for reaching out to us via Trust Pilot and sharing your concern. We understand how frustrating this can be.

Please rest assured that we are committed to resolving this issue as quickly as possible. Could you provide us with the details of your transactions so we can investigate further?

For immediate assistance please reach out to us at https://www.binance.com/en/chat. To skip Bot and contact our support please consider following these steps: scroll down, Get support > choose any the most related topic > Unsolved > Not relevant > Yes, transfer to Customer Support.

Your feedback is important to us, and we aim to improve our services to meet your expectations. We hope to resolve this matter promptly and regain your trust.

Thank you for your patience and understanding. EA

Dear Ingmar,

Thank you for taking the time to share your experience. I understand that you feel frustrated about the situation, and I truly regret that the third-party offer did not meet your expectations.

As we previously discussed, the offers on our platform are provided by external partners, and while we strive to work with reliable advertisers, we do not directly control their payout processes. That said, we always appreciate user feedback and continuously review our partnerships to ensure the best experience for our players.

We understand your disappointment and that you were hoping for compensation from us. However, since these offers are not managed by Satoshi Hero directly, we are unable to provide refunds or compensation for third-party promotions. If you believe the offer provider did not fulfill their terms, we encourage you to contact them directly.

If you have any further concerns or need assistance with anything related to Satoshi Hero, I’d be happy to help. Our goal is to provide a fair and enjoyable experience for all users, and we value your input in helping us improve.

Best regards,
Melissa
Satoshi Hero Support Manager

Hey there!

Could you, please, contact our support and share your fair experience?

We are going to figure everything out with you.

Thank you for reaching out and sharing your experience. We completely understand how frustrating it can be to complete multiple offers and not see the expected rewards in your account.
Please know that we truly appreciate your effort and your honesty. It’s okay to have concerns, and we are here to help however we can.
That said, the offer process is managed by third-party providers, which means we do not have direct access to track or credit those tasks ourselves. In cases like this, the best step is to contact the offer provider's Support team directly.
You can find the steps on how to do this in the article on our FAQ page by searching "Missing Offer Points." Once submitted, the provider will be able to review your activity and assist you further.

Hello there!

We’re sorry to hear that you’ve experienced problems as a result of your account being closed. Here at Revolut, we must follow certain protocols to ensure the safety and security of all customer accounts.

The current regulations don’t allow us to share any additional information or provide further updates in regard to your account closure. To get more information about this process and how it’s conducted, please follow this link: https://help.revolut.com/help/profile-and-plan/security-and-personal-data/my-account-is-locked/why-is-my-account-locked/

In case you need any help with your account, please e-mail us at help@revolut.com and our team will help you further.

Dear Client,

We appreciate your feedback and regret your inconvenience using Paysera. Being a financial institution, we are required to comply with anti-money laundering and terrorist financing regulations to prevent fraudsters from using our services and posing a threat to society. We can detect and identify suspicious actions only by having enough information about our clients, their typical transactions, and sources of funds. More information about the KYC principle explanation can be found here: https://www.paysera.lt/v2/en-LT/blog/why-is-account-restricted-blocked and https://www.paysera.lt/v2/en-LT/kyc-explanation.

Greetings,
Paysera team

Hi Ingmar Turba,

I appreciate you sharing your experience, and I understand how frustrating it can be if the available offers in your region do not provide worthwhile rewards. The availability and payout rates of offers can vary significantly depending on location, as they are set by third-party advertisers who target specific regions based on their marketing goals.

While some users in certain countries may have access to higher-paying opportunities, we strive to provide options for all users. We continuously work to expand our offer availability and improve regional opportunities where possible. I recommend checking different earning sections, such as surveys and daily bonuses, which might offer additional ways to earn.

If you have concerns or need assistance finding better-earning opportunities, please reach out to support@freecash.com or use our 24/7 onsite support link at the bottom of Freecash.com. We are happy to help in any way we can.

Sincerely,
Crimson

Dear Customer,

Thank you for taking the time to share your experience. We truly appreciate you bringing your concerns to our attention through your review.

In the event that you believe that you need further assistance regarding your report, we kindly invite you to contact our Support Service via Live Chat (active 24/7) and to provide any details that you believe may be useful regarding the problem encountered in order to be able to assist you in the best possible way.

We appreciate your patience and understanding, and we take this opportunity to extend our best regards.

The alfcasino.com team.