Danielle Browning Rhoads

United States

Reviews

Review of frontendsimplified.com


Rated 1 out of 5 stars

Scammed my husband for loan money on a…

Scammed my husband for loan money on a class he's not attending/haven't attended, and can't get a hold of anyone to refund the money .. we call it hangs up we email it gets sent back with the email not being available .. loan documents just gives the school name.

Edited: I promise you there is no confusion. Frustration from misleading information scamming behavior, and now lies in your response. Yes when someone calls at 10/11p when people have to be up at 4a to go to work no I don't know who your calling for and don't call back at that time. Cause what ligitment schooling calls at that time? But it is absolutely insane to have to go this far to get someone to answer you back. If you had read all of what I wrote originally (which is still above) you would have seen we've been trying to contact for weeks. The ladies email (which is a @fesinstitue email like everyone else's that's emailed here since this message) he'd spoke with comes back immediately with a non existent email saying it doesn't exist? The phone number does nothing when you call just hangs up a few seconds later .. u see how scammy that looks? But I've talked to the place you got the money from and the money went to frontend simplified so you can't say you didn't get it. Also prior to writing my first review we come acrossed the email u told me to email he's emailed it.. I've emailed it letting you guys know what happened so we know y'all have got prior emails my review isn't the first time y'all have found out. I emailed his name and his email the money needs to be returned or reports and charges are going to be filed

March 1, 2025
Unprompted review

Reply from frontendsimplified.com

EDIT: Thank you for providing your husband's information. We have processed your refund according to our policy. Wishing you both the best in your future endeavors!

Hi Danielle,

We’re really sorry to hear about the confusion and understand frustration you've experienced. To clarify, the contact information you previously contacted belongs to a former employee who is no longer with our company, which is why it bounced back. Our official support email is info@frontendsimplified.com, and we always aim to respond within 24 hours.

We want to resolve this as quickly as possible, but we haven’t been able to locate your husband's account based on the information we currently have. To proceed with the refund, could you kindly send us the following details at info@frontendsimplified.com:
- Your husband’s full name
- The email address used to sign up

Once we receive this, we will immediately investigate and process the refund according to our policy.

Again, we sincerely apologize for the frustration this has caused and appreciate your patience. We are here to help and will make sure this gets resolved.

Looking forward to your reply.

Warm regards,
Chiara
Head of Customer Success @ FES