£360 for 30 mins work, broken within 2 hours , been let down 3 days in a row waiting for them to come back
One side of garage door fell down, contacted Dawes and they could come same day, great
Guy came and we were quoted over £350 to fix the issue , seemed a bit high but what doesn’t cost a fortune nowadays!?
we were desperate so went ahead.
They spent less than 45 mins in total at the job (including arriving and giving the quote), so about 20-30 mins of work l, but who cares right, at least it was fixed ?
Nope , within a couple hours of the job being finished the garage door dropped again,
We have spent the last 3 days with an open garage desperately trying to get Dawes to come back and sort this, as it’s a massive security issue!
We have waiting in 3 days, being told “someone will be with you today by 6” , 6 comes and no sign of anyone. They seemingly have no way to contact the tradesmen to check where they are which as a tradesmen myself is unfathomable
So, 3 seperate days in a row being told
Someone will be here by 6 and at 6:00pm no one has arrived.
So guess what, not only am I giving a bad review , im filing a chargeback with the bank for fraudulent work.
worse of all? I’m gonna pass on advice on how to fix these things your self and avoid this mess.
I purchased for £8 from B&Q a wire and 2 small clamp bits to secure the wire again on the dropped side, I looked up on YouTube how to do this and did it myself in 30mins tonight!
I’m in the wrong trade clearly, I’ve invoiced my wife for £360 tonight for the 30 mins of gruelling work as it’s the going rate!
15 phone calls
10 messages to a ai bot that we can’t get past
Staff don’t seem to care
Dishonest
Expensive
Ps: Do I have to sacrifice my firstborn to satan to get someone here? How can you give a “1 year warranty” when I can’t get any one here!
Avoid
Reply from Dawes Doors
Good afternoon --
Apologies for the rather tardy reply Simon - we have requested some additional information from you so we can locate the booking on our system and team members can be consulted.
If you can get back to us on Trustpilot that would be great. Really sorry once again but we look forward to your response.
Kind Regards,
The Dawes Doors Team