Unreliable broadband
Working from home with you fibre is impossible this is the 2nd occasion in last few months where we have no Internet and I've been unable to perform my job. 2 days without Internet and no one seems to have a clue or a sense of urgently despite whole estate being down. We keep being let down by the lack of comms. Would never recommend these guys.
April 23, 2025
Unprompted review
Reply from YouFibre
Hey Jools,
I am sorry to hear of your recent experience, this is less than ideal and not the level of service that we expect for our customers.
Please can I ask you to respond to our email requesting more information, so that I can locate your account and see what we can do to turn things around?
Thanks!
Liyah
YouFibre Customer Experience Team
