Communications at its worst
Archer systems back at the end of January sent me a closing statement from the Krause and Kinsman law firm. I never received it due to the fact that the Archer Systems had the wrong email address for me Since I became aware of that (three days ago) I called archer systems and told them about it. The next day after that, I called again to make sure the email address was changed and it was but still no email received. Today (third day) I call them at 3:15 pm to find out that still has NOT been sent. however, an email has been sent over to their internal department an email over to their internal department, to have my closing statement sent to me. I asked lady then could you call sent over internal department and have them to send over my closing statement through email. She told me No, that they have to email their internal department—that they do not receive phone calls.. only emails. I know it’s only 3 days but I’ve been waiting since Oct 7. For this wrap up. I found it very frustrating that a company cannot call within itself. Communication should be a key factor within a company. I find it very aggravating that it taken three days (not yet received.) for an email that’s already been sent out once