Susana Picklesimer

United States

Reviews

Review of ILSE JACOBSEN HORNBÆK


Rated 5 out of 5 stars

Extraordinary Refund Experience

I love these shoes and was so excited to order more. I placed an order online. In my excitement, I didn't notice that they do not ship to the United States. I received an email and it showed a German post. I quickly emailed the company and was told they were sorry for the confusion and I would receive my refund. I wish all companies were as professional, courteous, and prompt with their responses. Even though I was unable to purchase my shoes, my experience was extraordinary. I have never been treated so kindly. Thank you.

March 11, 2025
Unprompted review

Reply from ILSE JACOBSEN HORNBÆK

Dear Susana.

Thank you so much for taking the time to write a review - even though you were unable to get your order to the US.
That you still had such a great experience with our Customer Service makes us really happy.

I hope you manage to find what you are looking for in one of the many retailers we fortunately have in the US:)

Kind regards
Iben
Customer Care