I recently ordered a package from…
I recently ordered a package from ProxyScrape totaling over $600. Shortly after placing the order, I realized it wasn’t suitable for my needs and promptly requested a refund. To my dismay, the customer service team informed me that they only offer refunds for packages under $100. This restrictive policy is not clearly stated on their website, and I feel misled. Despite multiple attempts to resolve the issue, I received no satisfactory response. I’m now out $600 with nothing to show for it. I strongly advise potential customers to be cautious and fully understand their refund policies before making a purchase.
Reply from ProxyScrape
We're sorry to hear about your experience and the frustration it’s caused — especially after making such a significant purchase. This isn’t the experience we want anyone to have.
While this happened a month ago, I’d like to personally look into it further for you. We’ll do our best to make things right. Thank you for your honest feedback. It helps us improve, and we're taking it seriously.