United States
Review of ThriftBooks
Reply from ThriftBooks
Hi, Brent.
We're sorry your item has not arrived within the estimated delivery time. Please contact us at the link below so we can work with you to correct this issue. We're here to help!
https://www.thriftbooks.com/contact.aspx
Britton
Review of Lightopia
Once order was placed my card was charged and then refunded, and then charged again once the item shipped.
Customer service was responsive when asked about the above charges and refunds, but still was odd and tripped some auto fraud alerts on my account for rapid multiple transactions.
Shipping took longer than expected, but item arrived fine.
Reply from Lightopia
Hello,
We appreciate your feedback and understand the inconvenience caused by the multiple charges and refunds. We strive to provide a smooth checkout experience and apologize for the confusion this caused. We're glad to hear that our customer service team was responsive in addressing your concerns. We're also happy that the item arrived in good condition despite the longer-than-expected shipping time. We'll continue improving our processes to ensure a seamless experience for all our customers.
The Lightopia Team
