1 failed delivery and 1 rock solid cake
After our first cake didn't show up & got binned by dpd, we didn't have a cake for the planned birthday party, after moving the party to ensure we have a cake, we were supposed to get it delivered again. After discussing with an employee we told them we have the party next week by 7pm. No advice was given about the time it takes to defrost. Fast forward to the day of the party, the cake arrives at 6 pm (1 hour before we planned to eat it). After immediately letting it thaw, it took over 16 hours to defrost, and we had yet again, no cake for the party.
After plenty of back and forths, they've given us a £15 voucher (not even covering 1/4th of the costs) to get another cake. I want a full refund!!! I don't want to purchase cakes from you guys anymore, and £15 won't even cover anything remotely similar to what we ordered initially.
I do not recommend getting cakes from here if they involve delivery. Waste of money and time!
February 1, 2025
Unprompted review