Sky Koh

Hello,

Thank you for sharing your concern. We’re sorry to hear about the connection issue you experienced. At times, temporary outages or regional network restrictions may cause the website to appear inaccessible.

Please try the following steps to resolve the issue:

Clear your browser cache and cookies.

Switch to a different network (Wi-Fi / mobile data) or use a VPN if you suspect regional restrictions.

Access the platform through the official mobile app (available on Google Play and App Store) for uninterrupted service.

If the issue persists, please reach out to our support team at support@cwallet.com or via the in-app chat, and we’ll assist you promptly.

We appreciate your patience and understanding, and we’re committed to ensuring you have a smooth experience.

— Cwallet Team

Hi Sky,

We are sorry to hear you are experiencing a problem with your Account.

We want to help resolve this issue but we are unable to locate your account with the information provided.

We reached out to you for additional information but did not receive a response.

Can you kindly provide us with your case number so we can investigate this concern further.

Kind regards,
Coinbase Support

Hello.

Thank you for taking a moment to share your review.

Kindly note that the Standard card is free but we charge a delivery fee. In case you have any questions or need assistance with anything, simply open a chat - profile > help > topic > chat with us. Our team will help as soon as possible.

We appreciate your feedback as it gives context about your experience.