I purchased a raincoat in a store in…Canada
I purchased a raincoat in a store in Canada to wear in Europe and wore it for the first time a few days ago, however because of the design of the detachable hood my hood fell off without me knowing and I now have a raincoat with no hood. The purpose of a raincoat is to keep dry in the rain and now that is not possible without a hood. The strap obviously slid off and as a result the hood was no longer secured. This is very disappointing because I have been in torrential downpours and had to purchase a separate hat just to keep my head dry.
I contacted customer service to enquire if there was a replacement hood however, the response was that no they do not have a replacement hood for the raincoat and suggested that I purchase a rainhat from them.
I am sure I am not the only person to have this happen and it is definitely a fault of the design. Perhaps the company should alert customers before they purchase this otherwise very nice raincoat.
Reply from ILSE JACOBSEN HORNBÆK