RP

R. Penkett

Canada

Reviews

Review of ILSE JACOBSEN HORNBÆK


Rated 3 out of 5 stars

I purchased a raincoat in a store in…Canada

I purchased a raincoat in a store in Canada to wear in Europe and wore it for the first time a few days ago, however because of the design of the detachable hood my hood fell off without me knowing and I now have a raincoat with no hood. The purpose of a raincoat is to keep dry in the rain and now that is not possible without a hood. The strap obviously slid off and as a result the hood was no longer secured. This is very disappointing because I have been in torrential downpours and had to purchase a separate hat just to keep my head dry.
I contacted customer service to enquire if there was a replacement hood however, the response was that no they do not have a replacement hood for the raincoat and suggested that I purchase a rainhat from them.
I am sure I am not the only person to have this happen and it is definitely a fault of the design. Perhaps the company should alert customers before they purchase this otherwise very nice raincoat.

January 21, 2025
Unprompted review

Reply from ILSE JACOBSEN HORNBÆK

Dear R. Penkett.

Thank you for your feedback.
I am very sorry that you have an unsatisfactory experience with your rain jacket. As you also mention, I can see that we have previously had an email correspondence together about this.

You have our incredibly popular Rain71 rain jacket, as you can remove the hood here. It sounds like you have been very unlucky that the snap button that otherwise holds the hood in place has come loose and the belt has then slipped out of the straps the belt sits through. Unfortunately, we do not have separate hoods available.
It is not a general problem, but certainly a really annoying situation that I can understand you are disappointed about.

I hope you can still be happy with it despite this.

Best regards
Iben
Customer Care