Terrible Customer Service
Terrible Customer Service - Asked to send email receipt of claim for cancelled flights and inbox for the customer service was full - agent then ended the conversation with no outcome of the claim!
July 28, 2025
Reply from easyJet
Hi,
Thanks for your review. I'm sorry to hear that you're unhappy with your experience. I'd love to know more about what happened, to see if we can help you and also learn from your experience so we can improve our future services.
If you'd like us to look into your case in more detail, please send your review and any additional information, including your booking reference, to our team at TrustpilotReviews@easyJet.com. We'd love to hear from you.
Benjamin,
easyJet Customer Services
