Don't ever shop with Cettire
I've never experienced anything like it.
I ordered a dress. I tried it on and it was clearly far too big for me so I put it straight back in the box. I returned the dress (in perfect condition) and received confirmation on 16 December that the dress had been received (which was well within the return period) and that I would hear further in 7-10 days. I have been chasing ever since for a refund.
This morning (15 Jan), I received an email from Cettire alleging that the dress that I returned was damaged and that they are returning it to me. I absolutely disagree with this allegation as I returned the dress to Cettire in perfect condition. Cettire had the dress for 31 days.
I have initiated a dispute and chargeback claim with my credit card provider and have been advised not to accept the dress when it is delivered.