Delayed shipping, horrible customer service
I ordered a gift for Christmas on December 17. They had the option to pay $28 for expedited shipping which guarantees shipping in 2-4 days. I heard nothing from them until they finally shipped my gift 20 days later on January 6. When I reached out to customer service to be refunded for my expedited shipping, they just kept replying that they don't deal with shipping and they can't help me. When I continued to ask who I could talk to for the shipping because they didn't give me the service that I paid for, they just kept replying that they can't do anything because someone else does shipping.
Reply from Forever Gifts
Thank you for your review. After thoroughly checking our records, we can confirm that no order was placed with ForeverGifts.com, and the item you referenced is not something we sell.
It appears your review was intended for a different company—possibly ForeveryGift.com, which is based in China. We’d like to clarify that ForeverGifts.com is a U.S.-based company located in California, and we have no connection or affiliation with ForeveryGift.com or their products.
We kindly ask that you double-check your order confirmation and consider updating or removing your review, as it does not reflect an experience with our company.
If you have any questions or need assistance, please feel free to reach out. We're happy to help.