They didn't advise us!
They didn't advise us on what we were buying: a cruise with Cunard is a cruise with the living dead, minimum age on board is 75; an obstructed view balcony cabin is not a cabin with a partial view, it's as blinded as an "internal" cabin but sold at the price of a "balcony" cabin. No discounts or gratuities for a honeymoon cruise, they should have directed us to another operator. Next time I'll book with Vacationstogo!
Reply from Seascanner.com
Dear Paolo,
Thank you for your review and your honest feedback.
We would like to take a closer look into your booking to check the process and have therefore requested more information from you. Please kindly send us your booking number and e-mail address.
We would be very pleased to hear from you again. In the meantime, please do not hesitate to contact us if you have any questions or requests.
With kind regards
Your Seascanner.com team
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Dear Paolo,
Thank you for forwarding your personal details. We are sorry to read that you are not satisfied with our customer service. We very much appreciate your feedback.
Please note that we would have been happy to advise you on special requests, such as a lower average age on board. Unfortunately, we have not received any inquiries from you on this subject, which is why we were unable to give you a recommendation for a suitable ship.
Regarding the view from your stateroom, we have informed you in the optional booking that your selected stateroom category is a guaranteed stateroom and that no requests regarding the location and therefore the view can be taken into account.
Unfortunately, you only asked us for a honeymoon discount after you had already made your firm booking, so we were unable to recommend a cruise line that offers a honeymoon discount.
In case of any questions or requests in the future, we will be happy to assist you.
With kind regards
Your Seascanner.com team