Valve stem damage and rectification
Good cosmetic wheel repair with an almost identical color match on my Cayenne’s wheels. They offer a convenient service by picking up the wheel from your home and reinstalling it once the job is done — they deliver what they say.
Unfortunately, in my case the valve stem was accidentally damaged during the repair, which caused some inconvenience and extra expense. However, after raising the issue with them, they acknowledged the problem and reimbursed my costs in full. Their professional handling of the situation demonstrates a responsible business approach.
Reply from Just Wheel Repair
Thank you for taking the time to share your experience with us. We’re glad to hear you were pleased with the quality of our work and our pick-up and delivery service.
We sincerely apologise for the inconvenience caused by the accidental damage to the valve stem. While we strive for perfection, occasional issues can arise, and we appreciate your understanding. Your feedback means a lot to us, as it helps us improve our processes to avoid similar situations in the future.
We’re pleased that we could resolve the matter to your satisfaction and demonstrate our commitment to taking responsibility when things don’t go as planned. Thank you for giving us the opportunity to make things right, and we hope to assist you again in the future.
Regards
Paul Parker (MD)