Jens G.

Der Verkäufer hat mehrere Monate mein Geld für eine Großbestellung behalten und dann nur 5% der Bestellung wirklich geliefert. Der Rest der Bestellung wurde storniert und erstattet - an den Kaufvertrag würde sich nicht gehalten. Vorsicht beim Kauf von diesem Anbieter.

This is my first ever review here because my experience was THAT BAD. I bought a few games from this company in the past and received my items no problems at all but on my last purchase there was a problem and my first time contacting their customer support. Basically I asked for an order cancellation minutes after accidentally placing an order - as per their refund policy. I was contacted by one of their employees and she informed me that cancellation was only possible for store credit - which I knew and was fine so I replied that this was ok. However - to my shock - on the next day the order was just sent out anyways and I was basically told "ooops - we didn't inform the shipping team so you can't send it back anymore". At this point I actually had to open a paypal dispute for them to even accept my return. They said I would have to pay the return shipping myself since they can't provide a label internationally - but after they receive the items back they will refund me the full price AND the return shipping cost. Well this was another lie since when they got the items back they did refund me the initial purchase price but never refunded the return shipping cost which was about 15€. At this point they ghosted and banned me too. So this company will actively LIE to customers which baffled me since I have never experienced something like this from a 'established company' in my life before.

Short story - OK site to buy stuff but if you ever encounter any problems and have to rely on their customer service you will be manipulated and lied to.