FR

Friend

United States

Reviews

Review of MobileHelp


Rated 1 out of 5 stars

The Device Did Not Work!!

My friend has had this device for a few years. It worked once a couple of years ago. It did NOT work this time. She was sent a new device in Oct. She fell on 11/14/24 and could hear the machine ask if she needed help, but no one ever came. She laid there for 24 hrs unable to move due to Parkinson's until a friend went to her house and found her. Customer service said the device was on "permanent test mode" and it was not even registered to the customer's address. We did all the regular testing as instructed, but there was no indication the device was not going to work. It took over a month of calling and calling to get a supervisor to call me back, but she has been unable to provide anything still. My friend is still in skilled nursing as of 12/23/24. This is a faceless company that will not even respond when something like this happens. I do not recommend this company, especially for elderly people.

November 14, 2024
Unprompted review