Paul

A cankerous pop up filled waste of time and space.

Had to order a birth certificate for a job application. The certificate was sent to the wrong address (an old address they had on file not the one included in the order i payed for) after paying £50 for the service. Not only did this result in a confidential document being sent to a building i no longer had access to, i also could not produce the documents i was requested to the job i was applying for. When i complained to the office i was told that the fault was my own and i would have to pay a second time to have the documents sent out again!!! When i asked them to produce a print out of the online form i filled out to prove that i was at fault (like i dont know my own bloody address!) they were unable to do so but we're still adamant they were not at fault and i must pay a second time. All this resulted in causing me much worry, losing the job i was applying for and being out of pocket for over £70 simply to receive one certificate. I appealed to their online complaints procedure, and was send a document with my wrong address cut and pasted to the top. That bared no resemblance to any of the forms i filled out online as proof that i indeed do not know my own address and the fault was anyone's but theirs. An absolute bloody disgrace.

Zatu used to be my go to for board games but recently the company has under gone some changes that have been quite drastic in the customer service department and sadly not for the better. The average turn around on an order has gone from 3-4 days to 3-4 weeks. Many things advertised as in stock, simply are not, but they take your money and order anyway and then you're subject to very long waits. I've had to contact them on several occasions to chase orders that would have previously been delivered in a matter of days. Many people have had problems with orders not arriving when expected or at all. Most of their products are a bit cheaper than some vendors. But there are other companies out there, with equal pricing that offer much better service. It's such a shame because they used to be such a brilliant company.