So disappointed
So, I ordered online from this location for the first time on thanksgiving early afternoon. The online ordering (curbside pickup) went very smoothly, which is the 1 star for service. However when I called to check in, I was told I should come inside to pickup since they were too busy. (-1 star). As I have a bad knee, this was a major inconvenience. I did go ahead and go inside to get my order.
When I got inside and checked in, the lady (manager?) who I spoke to said she would go check. She never came back to let me know anything. So I stood there for almost 10 minutes waiting. (-1 star)
Finally someone else brought a bag to the counter and called my name. I thanked them and went on my way with my order.
When I got home (moving into a new place on thanksgiving gives little food options) I found that the 2 meals I got for my wife and I were both missing the ham that I paid extra for. (-1 star)
I immediately called in and asked to speak to a manager. I was told they were busy and asked how they could help. I told them I was missing the ham in my meals. They yelled to their manager that I was missing items. Manager (I assume of course) asked if I was still outside. Employee yelled back that I was at home. More yelled conversation back and forth before I was offered credit and that the manager would call me in a few minutes.
I told them go ahead but I probably will not return to their location.
Manager never called me back. It is 1:45 am next day.
You only get 1 chance to make a good first impression. This location failed in that. I will not return to this location and have already sent their corporate office an email.
As for the food, turkey was ok, a little dry. Corn and green beans were good. Mashed potatoes were ok. Rolls were very good. Best part was the pumpkin pie. Our drinks were acceptable. The ham… oh, yeah, missing… as well as straws for drinks and utensils and napkins to eat with.
That is all, carry on…
November 28, 2024
Unprompted review