The real Zamberlan expirience
Bought my Zamberlans 6 months ago. Great shoes till you start using them. Fit is great but quality is absolutely underwhelming after 250k I had to made a warranty claim on the out and mid soles.
Which would not be a big deal for me i mean mistakes can happen. But the way the claim was handled by customer service. Big No, No, I receifed a standard mail with a shipping label. I called Zamberland to check what the return time will be. They told me to call the repair shop my selve and find out. I called the shop and i had to explain the whole story. The shop told me that he first needs to order the parts from Zamberlan. Which normally take 2 weeks. Plus another 2 weeks for the repair. So in the middle of hunting season I have to wait for 4 weeks to get my shoes back.
AS canada post is on strike now i cant even use the shipping lable provided. I requested another shipping lable for a currier. I have not heard back from them jet.
Called them 4 times today during the regular office hours. But nobody was picking up.
I mean we are talking about 400 bucks shoes here.
For sure my last pair of Zamberlands.
@zamberlan: Warranty claim No: 168236