Marc Marazzi

Wonderful service, wonderful cheese and wine. It makes a huge difference to Pinner to have such a lovely wine and cheese bar. Ness and Sinead looked after us as usual and made us feel welcome. They had fantastic advice on pairing and made the experience lovely. Will be back

Where do I start…

The consultation cannot be faulted. The sales person took us through the options and we selected the bathroom and toilet and was very happy.

From the moment the installation began (1 week late) we had issues; here is a run down

1. The installer smashed through 2 walls that needed to be replastered and painted. I paid for this myself

2. The electrics were not done correctly and was reportedly dangerous. My electrician is giving this to me in writing

3. One day after the toilet was installed it began to leak

4. Some of the tiling work is poor quality

5. The toilet plumbing is twisted and I do not know how long it will last

6. The sealant came away from the bath and I am worried that water is seeping in to the house

7. Unbeknown to me the installer urinated in to multiple bottles and threw them in the skip. The skip was not picked up due to sanitary reasons as one of the bottles opened up and was on my drive for a week before Wickes got someone to collect it

8. Wickes told the finance company I had approved the work when I didn’t!! BE CAREFUL! When this happens you have no ability to stop your finance beginning.

9. I wrote a clear 4 page complaint outlining all of this, and have not received a response despite numerous requests to do so.

10. Wickes wanted to send the SAME Installer back to redo the work but I asked for another installer and they have not provided one

11. They said that they would provide compensation and did not

12. As of January 2025 (Install was November 2024), Wickes has taken little interest in my letter or the outstanding work

13. The so called Customer Experience Centre said they have passed me on to the complaints department and they would call me within 1 day. That was over 1 week ago.


What can my advice be? Do not expect to be treated any better by paying more to Wickes. Do not expect to receive a better service because you get the product and installation from Wickes. I was phoned every day about whether the work was done well - UNTIL they claimed I agreed the installation works. Then they stopped working on a resolution.

I will need to determine my next step as I will not let this rest, but wanted to warn anyone who is considering buying a Wickes bathroom to think about whether you will be getting the value you think you will get.

It’s a shame I cannot send a copy of the letter I wrote, which includes detailed information and photos of the poor work, but if you would like it, please send me a message using my name via linkedin and I will be happy to provide the evidence before you make your decision. If, like me, you are spending hard earned money, it’s worth you seeing what you might experience.

Extremely efficient and friendly service. The online site was easy to use, the customer services team were helpful and friendly (Customer Services Rep: Vicky) and the driver who delivered the skip was friendly and efficient.

Will happily use them again. Thank you for your great service