Kameron

Thank you for sharing your experience — we’re sorry to hear that it hasn’t met your expectations.

We understand how frustrating it can be when luck doesn’t go your way, especially after a win. Our games operate using certified RNG (Random Number Generator) technology to ensure fairness and unpredictability, but we know that doesn’t always make a tough streak easier.

We genuinely value your feedback and are always working to create a more rewarding experience for our players. If you’d like us to take a closer look at your account or provide any assistance, our support team is here for you 24/7 via live chat or at support@moozi.com.
Thanks again for taking the time to share your thoughts — your voice helps us improve.

— The Moozi Team

We understand that different users will experience different gaming outcomes at times. That is part of what makes the experience vibrant and exciting, but equally we understand that at times some users may feel like outcomes aren't going their preferred way. We can say with confidence that all our games operate using Random Number Generator (RNG) technology to ensure fair play and our games are supplied by reputable, independent, third parties to maintain transparency and fairness. It is also important to remember that RNG is a guide only and outcomes tend to only reflect the RNG after longer periods of time. Short-term outcomes can vary significantly.

Hi Kameron,

We’re sorry to hear you’re feeling this way!
Please reach out to us so we can review your account together and see what can be done to turn this around. We’d love the chance to change your impression and make your experience more enjoyable.

Warm regards,
Sixty6 Support Team

We understand that different users will experience different gaming outcomes at times. That is part of what makes the experience vibrant and exciting, but equally we understand that at times some users may feel like outcomes aren't going their preferred way. We can say with confidence that all our games operate using Random Number Generator (RNG) technology to ensure fair play and our games are supplied by reputable, independent, third parties to maintain transparency and fairness.
It is also important to remember that RNG is a guide only and outcomes tend to only reflect the RNG after longer periods of time. Short-term outcomes can vary significantly.

Hi Kameron! We appreciate you sharing your experience and are glad to hear that your redemption was sent over without issue.

We're sorry to hear that you haven't had further wins in the size you're looking for and encourage you to try a different title with RTP/volatility different to the titles you've been playing thus far. You can find this information in the info tab for each game.

Hi Kameron,
 
We’re sorry to hear about your experience and are here to help make things right. As we couldn't locate your account with the information provided, we’ve sent a message requesting more details to assist you further.
 
Looking forward to hearing from you soon.
 
For further questions, feel free to reach out to our Customer Support Team at support@spree.com (mailto:support@spree.com) (mailto:support@spree.com (mailto:support@spree.com)) or via our 'Live Chat' help.
 
Thank you and have a good one.

Dear Kameron,

We appreciate your feedback as it helps us identify areas for improvement and ensure that we can better meet the needs of our players.

Kindly check your email as we have sent you a quick message so we can get in touch for further assistance.

Please don't hesitate to contact our Customer Support Team via support@playfame.com if you have concerns or questions about your account.

We are more than willing to answer any questions you may have.