United Kingdom
Review of HWS Beauty
Reply from HWS Beauty
Thank you for your kind review! We're thrilled to hear you're enjoying our products and appreciate your feedback on our delivery speed. We strive to provide a positive experience for all our customers.
Kind Regards,
HWS Beauty Customer Service Team
Review of HCA Healthcare UK
My husband has seen dr Ramindar Dhillon for a nose treatment in January 2024. Dr D said that all his treatment is covered by Bupa, and so it was, until some point when we received at home an invoice from HCA, saying that my husband has to pay 100£ for a nausal cautery (which he doesn’t even remember to have undertaken). We contacted Bupa regarding this; they said the healthcare provider shouldn’t send any invoice to us, but contact the insurer directly. We contacted HCA; they said that this is an auxiliary bill which cannot be sent to Bupa, but has to be payed by the patient (even though the treatment is covered). We contacted Bupa again; they realised that HCA didn’t send them the 100£ invoice within 6 months of the treatment and that’s why they can’t pay anything until contacted by the healthcare provider. We contacted HCA again; they say that they actually sent the invoice to Bupa, but didn’t receive the money for it.
Everything has been an annoying ping pong over several months. In the end, we had to pay the invoice to HCA, otherwise a third party would have been involved and the outstanding balance would increase.
We don’t know who is responsible for the error (dr D and his team, HCA, Bupa), sure is that there have been many emails (from us, to them) without replies. We are still waiting it to be resolved, if it will be.
Review of Bupa UK Insurance
My husband has seen dr Ramindar Dhillon for a nose treatment in January 2024. Dr D said that all his treatment is covered by Bupa, and so it was, until some point when we received at home an invoice from HCA, saying that my husband has to pay 100£ for a nausal cautery (which he doesn’t even remember to have undertaken). We contacted Bupa regarding this; they said the healthcare provider shouldn’t send any invoice to us, but contact the insurer directly. We contacted HCA; they said that this is an auxiliary bill which cannot be sent to Bupa, but has to be payed by the patient (even though the treatment is covered). We contacted Bupa again; they realised that HCA didn’t send them the 100£ invoice within 6 months of the treatment and that’s why they can’t pay anything until contacted by the healthcare provider. We contacted HCA again; they say that they actually sent the invoice to Bupa, but didn’t receive the money for it.
Everything has been an annoying ping pong over several months. In the end, we had to pay the invoice to HCA, otherwise a third party would have been involved and the outstanding balance would increase.
We don’t know who is responsible for the error (dr D and his team, HCA, Bupa), sure is that there have been many emails (from us, to them) without replies. We are still waiting it to be resolved, if it will be.
Reply from Bupa UK Insurance
We're sorry to hear this. We've reached out for some more information to better understand your experience.
