I dont even know where to start with…
I dont even know where to start with this company.... Ordered on 19/03, order number 398615 reference 952179065. Waited for a month, then another month for delivery until a point when my old phone started malfunctioning and I had to sort out a new one quickly. Cancelled the order as Allzone didnt have a clue when they could arrange a dispatch, took me many many messages to actually cancel and ask for a refund: they kept insisting on delivering the item but never committed to a fixed day of delivery. Then the interesting bit started when I kept asking 'where is the money???' An agent was meant to call me (why???) and never called, then after 2 months of endless emails (you cannot call them, why??), they credited my Allzone account with balance for future purchases plus 20 euros more (WHAAAT???) and said that if I don't buy anything after a few days I will get the money credited back to my card. NEVER HAPPENED! I contacted them again only to find out that I have to speak to my bank, give them some reference number and the bank will sort it out. The customer service guy in the bank was baffled! Mind boggling.... I still don't know how to resolve this but I am 10000% sure I will never order from this company again. Looks like a money washing scheme to me...
Reply from Allzone
Hi I S.
We deeply regret any inconvenience this situation may have caused you. We want to assure you that we understand your concern. After checking with the department in charge, they have informed us that it could not be processed directly to the original payment method due to a technical limitation in the payment gateway used.
This situation, which is completely beyond our control, prevents us from completing the refund automatically as usual, so you must request a chargeback from your bank.
We greatly appreciate your patience and understanding and remain at your disposal to answer any questions you may have.
