Disappointed Customer…
I would have love to be able to give your company a good rating. I'm sure having the monitor has saved lives. It did not work for me. The monitor went off, could not reach your office, emergency vehicle was dispatched to my home approximately 20 minutes later. They tried also to contact your office when they found I was fine and it was a false alarm. No success. They notified the EMT office about the situation.
Reply from MobileHelp
Hi Barbara, We received your review and we apologize for the issues you are experiencing due to the false alarms. If you have not yet had a chance to speak with our Technical Support team, a representative will be happy to help resolve this issue and provide you with any equipment replacements needed. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers, and we want to make sure you receive nothing less. You can reach us directly by dialing 877-827-6207. We look forward to speaking with you soon.