Disappointing.
Really disappointing. I ordered 8 plants in the 3 for 2 offer, so received 12 plants altogether, Lupins, Geums and Verbena. The plants were delivered quickly and well packed. However the Geum and Lupin plants in particular weren’t the size promised. Eg; between 10cm and 20cm and between 20cm and 30cm respectively. One of the Lupins had brown leaves which I removed. When I complained I was told that the plant measurements included the pot. This wasn’t obvious from the website. I planted them all out in the garden and will see how they manage but £83 in my view was way over the top for such tiny plants. I went to a local nursery the day after just so I could try and get something that would give a bit of colour to the garden and bought a lovely big Lupin for less than one of these. My mistake, I’ll stick to my local places in future.
Reply from Gardeners Dream
Hi Amanda,
Thank you for your review. We're glad to hear your order arrived quickly and was well packed, but we're sorry to learn that the plant sizes didn’t meet your expectations.
To clarify, the sizes listed on our product pages refer to the total height of the plant, including the pot, and we aim to make this information as clear as possible to support informed purchasing. We understand this may not have been obvious, and we’ll take your feedback on board as we continually look to improve our listings.
As an online retailer, our pricing reflects not only the plants themselves but also additional costs such as packaging and courier delivery—so we appreciate that local garden centres may sometimes offer larger specimens at lower prices. We hope your plants establish well and bring colour to your garden as they grow.
Kind regards,
Emily
