SC

Scott

United States

Reviews

Review of MobileHelp


Rated 1 out of 5 stars

Refund policy

My mother moved to assisted living half way through the annual subscription with MobileHelp. She paid an annual promotional rate, but when she canceled they retroactively charged her the full rate to calculate her refund. Seems unethical to me. Very disappointed this is the company policy. Buyers should be aware if there is a possibility of cancelation during the subscription term.

August 29, 2024
Unprompted review

Reply from MobileHelp

Hi Scott, We received your review and we apologize for any issues you have experienced with the cancellation. Although we do not have any long-term contracts for our coverage, refunds are based on the retail pricing which does not include promotional discounts. At MobileHelp we pride ourselves in providing a great experience and peace of mind to our customers. If there is anything we can do to further assist with your account or coverage in the future, please do not hesitate to give us a call. You can reach us directly by dialing 800-800-1710.