Poor product quality, expensive price
Despite fast shipping, product is not nearly the product quality as advertised. Poor material quality, overpriced and, as others mentioned: you might get the same product on AliExpress for only a fraction of the money. Also, I feel tricked as they made me believe that it's an american company but in fact it's a chinese seller. Would not even be a problem, but don't hide it then...
Reply from Thepixelcase
Thank you for your feedback. We’re sorry to hear that the product did not meet your expectations and that you feel misled about our company’s operations.
To address your concerns:
Product Quality: We sincerely apologize if the product didn’t meet the advertised standards. Our goal is to offer high-quality items, and your feedback about the material quality and pricing is very important to us. We will review this product with our team and suppliers to ensure it meets our customers’ expectations.
Pricing Concerns: We understand your concerns about pricing. While similar products may be available elsewhere, we aim to provide added value through quality control, unique designs, and customer support. That said, we are reviewing our pricing to ensure it reflects the value our customers deserve.
Company Transparency: While the majority of our products are stocked in U.S. warehouses for faster shipping, some items—particularly newer launches—are shipped from our trusted suppliers in China. We want to emphasize that this is not to mislead but to ensure we can provide the latest products to our customers. However, we take your feedback seriously and are working to improve transparency across our website and communication.
We appreciate your honest feedback and would like to offer a gesture of goodwill to make up for your experience. Please reach out to us at support@thepixelcase.com, and we’d be happy to assist you further.
Thank you again for sharing your thoughts, and we hope to have the opportunity to serve you better in the future.
Best regards,
Madison Reed
Customer Support Manager
The Pixel Case Team