Christian de Coster C-J

Not a Partner for Growth-Oriented Businesses

Our company is currently experiencing rapid growth, and as part of that, we encountered temporary interruptions with our payment systems due to transitions with banks, payment providers, and internal restructuring. These are normal growing pains for scaling organizations.

Unfortunately, Kaseya handled the situation poorly. Despite a long history of timely payments, access to critical systems was suspended without direct communication or escalation. Emails were sent to an internal address that is not monitored for billing matters – despite previous instructions.

Ironically, their sales representative managed to contact me via LinkedIn during that same time to pitch new products, which proves that direct communication was possible — but apparently only when selling, not when resolving issues.

Shutting down core systems without understanding the business impact or verifying the context is not acceptable for a company that positions itself as a strategic IT partner. We were in the process of migrating our subsidiaries and acquisitions to Kaseya — thankfully, we didn’t go through with it.

Yes, we acknowledge our part in the delay, but the lack of escalation procedures and the aggressive account suspension were unjustified and damaging.

We will exit our contract as soon as contractually possible.

Bottom line: If you’re growing fast, look elsewhere. Kaseya is not equipped to support scale with flexibility, communication, or common sense.

I tested Expandi.io and was deeply disappointed. I tried to cancel my trial and immediately got a message saying I had to wait 24 hours before I could delete my account. Despite this, $99 was charged – without me actually using the service.

The platform advertises itself as safe and user-friendly, but my experience was the complete opposite: unclear subscription terms, lack of transparency, and an unprofessional approach.

I will also share my experience on other platforms because this is not how you treat customers. For me, this is definitely not a service I can recommend.

Ich muss dringend davon abraten, auf diesen Anbieter zurückzugreifen. Wir hatten einen Supportfall eröffnet, der nicht ordnungsgemäß bearbeitet wurde. Dies führte dazu, dass wir aufgrund von Fristüberschreitungen keine korrekte Meldung an das Finanzamt abgeben konnten. Man sagte uns wiederholt, dass wir für teures Geld zusätzlichen telefonischen Support buchen müssten, um Hilfe zu erhalten.

Der Fehler war für uns nicht selbst behebbar und scheint ein Bug in der Software von Weclapp zu sein. Dafür zusätzlich einen Support-Vertrag abschließen zu müssen, ist nicht nur unverschämt, sondern zeigt auch, wie Weclapp mit seinen Kunden umgeht. Wir haben entschieden, alle unsere Verträge mit diesem Unternehmen zu kündigen, da es für uns keine akzeptable Lösung mehr darstellt. Als Kunde fühlt man sich hier völlig wertlos!