Poor User Experience
I'm struggling to even begin this review. Perhaps I should use AI to write it, similar to how Lofty AI handles their help tickets.
Lofty AI's homepage boasts, "Buy and sell real estate as effortlessly as trading a share of TSLA." This is a blatant misrepresentation. I've traded stocks and invested in other real estate, and this platform is nowhere near as simple as buying a share of Tesla. It's incredibly deceptive.
As other reviewers have noted, withdrawing funds is a major hurdle. I've personally experienced this: I've contacted support, yet my money remains inaccessible.
I would strongly recommend exploring alternative platforms.
Initially, I was optimistic about Lofty AI and its concept. However, my experience has steadily declined over time.
I anticipate a response from Lofty to this review—ironically, this response will likely be faster than their actual chat support.
When I first invested, I had high hopes and believed this would be a valuable way to diversify my portfolio. Now, I feel compelled to issue a strong buyer beware.
Reply from Lofty
Hi Jeffrey, this is Max with Lofty. There looks to be some confusion on how our platform works, so I'm happy to clear that up.
I spoke with our support team, and it appears you were attempting to withdraw funds before you actually sold your property on the marketplace. Like with stocks, you would need to actually sell the stocks before you're able to withdraw your funds.
On Lofty, your fractions can be listed for sale anytime by clicking the "Sell" button on the respective property pages. Once your fractions are sold, you're then able to withdraw the funds (USDC) directly to the bank account as USD via our platform, or you can send the funds to Coinbase or another exchange.
I'd be happy to walk you through this exact process, so please don't hesitate to reach out to me at max@lofty.ai anytime.
