Consumer

I try to be patient when dealing with anything insurance related, I feel that comes with the territory. But having simple claims submitted in August, and now into November these are still marked "Pending". Their excuse since August has been waiting for bank information to be provided, which was provided shortly after it was asked for - and yet still has not been processed. As for any claims since I don't hold my breath these will be sorted anytime soon. Foyer have also seemingly removed claims from the submission record without informing me or rejecting them (not sure what that is about). More infuriating, is the fact that NOT a single phone number for Foyer has worked today, with every single line saying "This number does not exist". Don't think I need to explain the level of anxiety that triggers. Absolutely fuming and in half a mind to file a formal complaint with the regulator.

Linenmen market a range of interest products on their website, but they simply don’t exist. After placing an order or over $100 I was shipped items that were completely different in everything from shape, to colour and material. I raised a complaint, and despite all their T’s & C’s being set in Ireland and charging in USD you actually have to send items back to China which for me at least is insanely expensive. Fortunately in Europe, retailers are liable when products are misleading, and missing things such as safety labels and correct information. That said, they refused to cover shipping back, seemingly using this as leverage to offer me progressively higher amounts of refunds from $12 to $50 in return for keeping the items. I suspect this is a scam to make money out of returns, ship you rubbish knowing you’ll accept a partial return as shipping back is too expensive. So after numerous complaints I raised this with my bank and who through the chargeback process refunded the full amount. Though it took nearly 3 months, for the bank to resolve it with the merchant. The lesson: just don’t order in the first place. It’s unlikely you’ll ever see your money back and a guaranteed waste of time and energy.