Valerafedoseer
Valerafedoseer
my login sharpxch.com
НЕ правильно рассчитаны ставки под номером
ID: 528954
ID: 528936
ID: 528939
Принимали событие уже на завершённую игру, проверьте время окончания игры и время принятия купона! Они вводят меня в заблуждение в этот день два раза подряд в разное время играли команды cs go BOSS - M80, в то время когда я поставил ставки шла вторая игра и она выиграла, а они приписали мои купоны уже к предыдущей завершённой игре. ПРОВЕРЬТЕ ВО СКОЛЬКО ОКОНЧИЛСЯ МАТЧ И ВО СКОЛЬКО ВЫ ПРИНЯЛИ У МЕНЯ КУПОНЫ
Reply from BetInAsia
Hello Valery,
Thank you for sharing your feedback.
We sincerely apologize for any inconvenience you've experienced. As explained in our email communication, upon thoroughly reviewing the situation with the relevant department a few times upon your request, we confirmed that everything is settled accordingly and accurate. The bets were placed on a market that is not actively managed, meaning it is the customer's responsibility to monitor their positions and ensure they are aware of which markets their bets are placed on, as indicated on the platform itself.
We encourage you to check the market rules, which state:
“This market will not be actively managed, and it is the responsibility of all users to manage their positions.”
We look forward to continuing our cooperation and hope to turn this negative experience into a positive one. Should you have any further questions or require assistance, please feel free to raise them at support@betinasia.com
Best regards,
Team BetInAsia