Disappointed with Sohome’s Service and Warranty Process
I purchased a couch from Sohome that started unraveling within the warranty period. Over two months ago, I reported the issue, but the experience since then has been extremely frustrating. Despite repeated follow-ups, I have been passed back and forth without clear answers about when or even if the replacement will happen.
The lack of transparency and consistent communication has been disappointing. At times, it has felt as though the company is intentionally avoiding addressing my concerns. As a customer, this has severely eroded my confidence in Sohome’s ability to stand by their products and honor their warranties.
Reply from Sohome
Dear Vimbainashe,
Once again we apologize for the inconvenience this has caused you.
The exchange of the sofa is carried out by an external transport company on behalf of our supplier. We talked about the problems at our supplier, which meant that the carriers were not able to deliver for a while.
Fortunately, this is now all in okay again, but they have to deliver an extra number of items, which means that the exchange of your sofa will take a little longer than you are used to from us.
Our supplier has promised to contact you this week to schedule an exchange appointment.
Assuming they do this, I still hope you enjoy the beautiful sofa.
If you have any questions, we are happy to help you.