Jack Gunderson

First let me say that I really love my e-Bike X that I have had for three years...when it works! Trouble is, when the bike doesn't work it really doesn't work. In three years of ownership my bike has been in an EBC authorized e-bike repair shop almost six months. It's back in a different e-bike repair shop now, the original e-bike shop will not take in any EBC bikes because they are so fed up with the total lack of service and a willingness to take responsibility for anything related to their bikes. I have called so many times for a technical person to call me back with absolutely no response. I give the actual bike five stars, but if you don't live in California, which I do not, I give the company one star or less for service.