Emailed them multiple times over the…
Emailed them multiple times over the last 2 years of using this plugin needing support and they never replied. They just take my money. The plugin is good but the lack of support makes me suspicious about how much this product does. I've emailed using their contact form and their email address and had nothing back.
Reply from WP Cerber Security
We're sorry to hear you've experienced difficulties with support.
To clarify, we provide support exclusively through our designated support portal, and we do not offer support via email. This information has been communicated in all our client materials and is also clearly stated on our website, support policy, and highlighted in red above the contact form on WP Cerber’s site.
It’s possible there may have been some confusion, and you might be using a different security plugin. Additionally, every email we send to clients contains a link to our support portal. Please use it.
If you need assistance accessing the portal, we’ll be happy to help!
Best regards,
WP Cerber Support Team