KQI2 Pro no delivery
I ordered the KQI2 Pro nearly four weeks ago for delivery to Ireland, and it still hasn't been shipped or processed. I've been contacting customer service daily, but the experience has been frustrating. They are unhelpful, often rude, and consistently claim their partner responsible for providing updates is unavailable. Despite my efforts, I still have no idea where my scooter is, and €400 is a significant amount to be left in the dark about. I'm considering legal action, as my brother is a lawyer. Has anyone else experienced this, or have advice on what to do next?
Reply from NIU
Hi,
This is Johnson from NIU Customer Support. We sincerely apologize for your poor shopping experience. Thank you for bringing this to our attention.
To ensure we address your concerns effectively, could you please provide the order number and the email address or phone number you used when reaching out to us? If you have a ticket number from previous communications, kindly share that as well. This will help us to locate your file and expedite the resolution process.
If you haven't gotten in touch with us and you're using a NIU kick scooter, please contact us through the following means:
Email: Global-service@niu.com
Chat: Head to: shop.niu.com, and Press the chat button on the right side of the website
Hotline:
+1(888) 241-0666 (English)
( Service time: Mon - Fri, 11:00 - 20:00 EST )
+33-0805-980-421 (French)
+49-800-588-9224 (German)
+34-800000006 (Spanish)
( Service time: Mon - Fri, 11:00 - 20:00 CET )
We're committed to resolving your issue as swiftly and smoothly as possible.
Warm regards,
Johnson
NIU Customer Support Team