Very poor service
Very poor service. I purchased the Body Wrap Plus mar 9/25. I tried it but had no results. I emailed them and told them. I wanted to return it but they told me to keep trying it as it takes a little longer to get good results. So I tried it and it still did not give me any results. I could not return it because it passed the return date. I have tried to explain this but they do not answer me. No telephone contact number available. Extremely poor service
Reply from Infraredi
Hi Martha, after investigating your order, it appears that you received your order back in March this year. You sent us a message only 3 days after you received the Body Wrap, letting us know it's not working for you. Our team responded and let you know that it can take a few weeks of consistent use for the therapy to start providing relief, and that we recommend using it consistently during the 60 day trial period and if it's still not working, you can return it as part of this trial period. After this, we didn't hear from you again until 4 months later in July, where you asked to return the Body Wrap. If you had notified us within or just after the trial period we would have gladly processed a return for your order. However, it has now been 6 months since you received the Body Wrap, 4 months after your trial period expired. Unfortunately this is far outside our 60 day policy, so we are unable to accept a return & refund for your order.