SE

Selime

Belgium

Reviews

Review of mytrip.com


Rated 1 out of 5 stars

Order 1024-139-728 I want to cancel my…

Order 1024-139-728 I want to cancel my round trip tickets. I was the victim because the airline changed the date.
If the refund for my two tickets is not made, I will take legal action.

August 15, 2024
Unprompted review

Reply from mytrip.com

Hello,
We are sorry to hear about the experience you had with our service.
Your willingness to share your experience is genuinely appreciated. We hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from our company.
Best regards,
Mytrip

Review of Bulgaria Air България Ер


Rated 1 out of 5 stars

I bought a ticket for the 20.09.2024…

I bought a ticket for the 20.09.2024 Brussels-Sofia and return 22.09.2024 Sofia-Brussel flights.BULGARİA AİR flight dates have been changed. The dates are not suitable for me, I want a refund. The intermediary companies MYTRİP and BULGARİA AİR do not accept any liability.
I want a refund for both tickets.
If this is not done, I will take legal action against both companies.
MYTRİP order no 1024-139-728

August 20, 2024
Unprompted review

Review of mytrip.com


Rated 1 out of 5 stars

I bought round-trip flights from…

I bought round-trip flights from Brussels to Sofia and Sofia to Brussels from this company.1024-139-728.
The airline company changed its flight days. mytrip told me they can only refund the cost of my return ticket.
Departure and return dates are not available to me.I want a refund for both of my tickets. Bulgarian Airlines says refunds are possible.
If the fee is not refunded, I will take legal action.

August 19, 2024
Unprompted review

Reply from mytrip.com

Hello Selime,

We would like to inform you that any change/cancellation can only be processed according to the fare rules of the airline company. As an agency, we act as an intermediary; we are bound by the airline's ticket rules, and we cannot override them.

Best regards,
MyTrip Team