Mindy Harrison

I am disappointed. I ordered a lamp in April for delivery in September. I contacted crate and barrel and in September to see the status. They canceled the order in August because I did not respond to an email they sent me in August. The email stated they would cancel the order within 4 days. My receipt states orders will be cancelled in 7 days. Crate and barrel should implement courtesy calls before cancelling orders. It might help them increase their sales vs cancelling orders that people want. The lamp is no longer available but luckily kim tracked one down for me. She recovered from this customer service challenge since I was upset that I had waited 4 months for the product and the order was cancelled.